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13 October 2008 @ 04:03 pm
treadmill story  
So I was thinking to buy a treadmill today. I went to sears to at least messure them, since there aren't and dimentions (other than the belt size.) They had a floor model on sale! So I find a guy and ask him if he can go find the key to try it. He says yes, and disappears... for about 10 minutes, so I go find someone else, who finds the key. I try it and I kind of like it. I say, "I want to buy this, but if I do, what about the key?" The guy then spends another 15 minuntes being confused that 1) the floor model is already sold 2) they have new ones, yes it's the same discount price, no wait, no it's not 3) no, I don't get a key. Yes, I can't use it with out one.

So he finds his manager, who doesn't know how much or how long a new key would be, but says "it's just a magnet." I ask if he has anything to prove it's just a magnet, so he grabs something that half turns it on. While kind of freaking out, it starts raising it's incline. It keeps raising it. Pressing stop doesn't stop it. It keeps raising it. Pressing down doesn't stop it. It keeps going until if crunches is plastic into the "crosswalker" arm exercise attachment. They finally get it to stop and lower and the plastic is now damaged. Mostly just cosmetic and the discount price is still good enough, but I'm now worried about finding a magent which is "strong enough" as the manager says.

So I go wandering the tools, looking for something magnetic. At this point my salesman goes to help someone else. I can't find anything, so I start to consider the new models, sepficially the one I came into see that they don't have a display for. While I'm waiting, the other customer asks, "how long is this treadmill" the sales man looks confused, so I hand over my tape messure which I brought with me to messure treadmills.

I ask the salesman if they actually have the other model in stock. He says, "since you're being so helpful, would you go look up the number in the compute by the cash over there (it's a customer access to the sears.com website.) I do, and give it to him, but he's still busy and forgets it. I'm getting impatient at this point (if I hadn't checked online that sears had the best prices, I would have been out of there long ago.) I finally decide no and leave. I pay $4 for parking because of the stupid holiday.

So I drive to "sport authority" in assembly square. I get greeted right away. The guy has the treamill key hanging around his neck, so without missing a beat he can show me things. He asks if I'm going to be walking or running, I say walking and he actually shows me the lowest end model first. He explains that treadmill brands are almost all the same company, your just paying for the name, and then explains why one might want a more powerful motor, which has to do with noise and vibration. He's comptent, friendly and responsive. The treadmill is $10 here more than sears. I gladly pay the extra to see better customer service than I've seen in a long while.

So that's my treadmill story. I plan to put a laptop in front of it and play world of walk-craft.

PS, I love my car.

EDIT: oh the sport authority one doesn't have the stupid arm bars for it to hurt itself with.
 
 
 
Jeredjered on October 13th, 2008 09:01 pm (UTC)
Hooray for customer service!
kareidkareid on October 13th, 2008 11:26 pm (UTC)
Are you going to set it up so your walking powers the laptop? :)
Someone I am is waiting for my courageforgotten_aria on October 13th, 2008 11:45 pm (UTC)
No, nothing that elborate. Just going to make the treadmill make ME walk.
dr4b on October 14th, 2008 02:18 am (UTC)
That's... crazy.

Every time I hear stories that remind me about customer service in America I'm always astounded that anyone buys anything. It's no wonder the economy sucks so much.

I hope you told the Sports Authority guy how great he was. When I was back in the US in April and had some extremely rude cellphone store clerks, and then went to another store and had a fantastic store clerk, I actually told him how great he was, and all about the other guys, and he looked up the number of the other store for me and gave me a phone number I could call to complain. I just wish I had remembered to do so :)

Maybe they do good-cop-bad-cop on purpose...
Someone I am is waiting for my courageforgotten_aria on October 14th, 2008 03:22 am (UTC)
I infact said, "you're prices are higher, but because of your excellent customer service, you've completely made the sale, thank you" and then went on about how horrible the sears guys were.
Shooting for the moonintuition_ist on October 14th, 2008 12:25 pm (UTC)
yeah, sears is just eating itself on customer service these days. stupid, imo, since part of the sears "brand" is their rep for excellent customer service. i've heard so many horror stories at this point that i'm willing to pay a bit more for something from somewhere else.
Someone I am is waiting for my courageforgotten_aria on October 14th, 2008 03:28 pm (UTC)
IT has a lot to do with the kmart merger. I've had to work with K-mart managers, and they seem to specalize in the "if these stupid customers would just go away, I could get my job done." that's why I'll never go in a kmart again, if I can help it. apparently, I should have extended it to sears, even know me having silly psychlims is silly.