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24 August 2009 @ 11:14 pm
bad comcast  
So comcast is forcing us to switch to digital before the end of the year, but the boxes they sent us use this weird new IR protocol that both our replay and our universal remote do not speak. The big box might listen to our universal remote, but I'm not holding out hope that our now, by eletronic's standards, ancient replay will be able to talk to anything.

Not happy.
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comcastcares5 on August 25th, 2009 03:19 pm (UTC)
Are you referring to your VCR? If so, you should try our DVR. I love my DVR. It works like a VCR - only better. You can schedule your recording many days in advance. I can reach out to my contacts to set up a trial for you. Let me know if you are interested.

Regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com
(Anonymous) on August 25th, 2009 04:49 pm (UTC)
I sure hope this is humor and not seriously something Comcast believes. If their tech is this ignorant, maybe it is time for me to cancel cable too.

Cat--I suspect they really do want to break your Replay, so they can insert their upcoming business model by crippling the competition.
Someone I am is waiting for my courageforgotten_aria on August 25th, 2009 05:49 pm (UTC)
No, I'm refering to our DVR. It's a replay TV with a life time membership of schedule service. We've owned it for about ~7 years or so, which is why the IR blaster can't work with the new boxes. After some research on the net, it looks like the boxes we got sent, the pace DC50X don't even talk to our beloved universal remote either because of a change in the IR protocol for that model. Our remote might talk to the main motorola base box, but it still seems the replay will not. We do not relish paying another $10/month more for a comcast DVR given we're already finding the $50/month for our cable service a bit taxing.

PVR used to be the old name for DVRs. I'm just a bit of a dinosaur when it comes to DVRs.

And yes, I love my DVR, which is why I know for me that TV without it would be a sad thing.
The Water Seekerplymouth on August 25th, 2009 06:21 pm (UTC)
Did you seriously not know that Replay is a type of DVR? I know they stopped making them a couple of years ago but, really, it's not THAT ancient.

I kinda miss our Replay. The TiVo is nice, HD is nice, but Replay had a couple of features TiVo never bothered to incorporate. *sad*
Someone I am is waiting for my courageforgotten_aria on August 25th, 2009 06:28 pm (UTC)
To be fair is was officially called ReplayTV and I didn't capitalize it in my post as a brand name. It was also called the "Showstopper."

Regardless, just because he didn't recognize it as a DVR there's no need to be hostile.

But yes, I *heart* my replay. I dread the idea of it becoming a paper weight. *sigh*
Jeredjered on August 25th, 2009 08:46 pm (UTC)
So, theoretically you should be able to buy your own digital cable box that takes a CableCARD, and Comcast is legally required to give you a CableCARD. (RCN doesn't even charge for the first one.) Normally these are integrated into high-end HDTVs, but this is how you use a TiVo HD as well, and you can just get decoders that do the same thing.

If you don't care about HD (which the ReplayTV can't handle), you could go with a super low-end one like a Motorola DCH70, which is small and only does analog SDTV output. It's a Motorola, so I bet the ReplayTV can talk to it.

I say this "theoretically", though, because I can't find anywhere online that sells new, in-box DCH70s (or DCH100s, or DCH200s, etc.) There are some on eBay, which should work if they're real. You could also call up Comcast and ask if you can buy (or rent) a Motorola cable box that would be compatible.

Of course, cost-wise at this point you might be better off getting a TiVo HD, which is solving a different problem (and leaves out feature you want).
Someone I am is waiting for my courageforgotten_aria on August 25th, 2009 08:51 pm (UTC)
All the options seem to be too pricey, especially given the quality of TV these days and the underlying cost of the cable. TVio costs $15/month for the schedule services, so if we do get a new DVR it will be from comcast since even their HD PVR is only ~$16/month, unless there's a hidden fee we don't know about.

We're really thinking at this point to just wait until they stop supplying analog cable and then cancel. It really seems the best thing.
chenoamegchenoameg on August 26th, 2009 04:21 pm (UTC)
Oooh, an option. Makes Meg happy.
The Water Seekerplymouth on August 26th, 2009 07:13 pm (UTC)
I don't think that was hostile - it was incredulous.
chenoamegchenoameg on August 25th, 2009 03:50 pm (UTC)
Wow, and you got a semi-bot response already!

I was wondering if that would happen (with the replay talking to the box). Sigh. I have to figure out what I want to do about ours, too. I've decided to postpone the decision a bit.

It's almost tempting to give up on cable and just spend the money on an smartphone with data plan instead. Practically everything I want can be streamed...
Binkbinkbink on August 25th, 2009 05:02 pm (UTC)
When we can't tell legitimate comments from satire, something is indeed broken, so
I googled the name on your reply comment because I thought it was a joke, and the first hit was this headline:
The Jury Talks Back » Mark Casem – Apparently competent
so your comment might mean something good will happen.

The next hit http://www.complainthub.com/blog/thats-not-way-win-fans-comcast is a post by another who received a similar reply. This makes me wonder how they know. Will Comcast notice my comments here and flag my account? Should I be looking for another service now before they cut me off? Is it time to go back to the postal service and handwriting? Does anyone still know how to handwrite?

What is really creepy is the exchange the poster links to:
http://www.complainthub.com/blog/omg-comcast-lol
which sounds so much like Eliza, I am not sure their techs can pass the Turing test.