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30 January 2014 @ 10:55 pm
jawbone up and faiture rate  
I got a used Jawbone Up from Amazon Warehouse.

It won't hold a charge.

Instead of returning it, I decided to talk to Jawbone customer service. They're sending a new one.

I've started to read the horror stories about this device. Apparenly this is a common problem, a very common problem, to the point that some people on the forums are on their 9th return. Of course the internet has no real data on the actual failure rate. However, there are more 1 start reviews on amazon than 5 stars. However it's not much better for the other fitness bands (with the exception of the fitbit one.)

So I should likely wait for the replacement, but my logic is screaming that I should return this while I still can and not enter the nightmare world which is Jawbone Up.

Except one problem: for the hour that I got to use it before the battery died on me, I already really like it... a lot, and none of the other bands quite have the features I want (and also have horrible reviews) and I really like how it sits on my wrist in such a way I can move it up my arm for typing.

Do I follow my brain and run screaming, or go down this rabbit hole of having a device that I like but will likely need to be replaced every three months by the company and eventually they might decide that my warranty is up?
 
 
 
A Sage With a Slight Flaw in Her Charactereccentrific on January 31st, 2014 05:21 am (UTC)
It seems to me that you like it... and if you get 6 months to a year's worth of use out of it and then can't get it replaced under warranty any more, you'll still have gotten your money's worth.

Someone I am is waiting for my courageforgotten_aria on January 31st, 2014 05:25 am (UTC)
I would agree if it were a little less expensive. Even used it was still somewhat costly.
mathhobbitmathhobbit on January 31st, 2014 02:12 pm (UTC)
Chenoameg says that investing in your health is one of the best investments you can make. Does that help any with your decision?
Jeredjered on January 31st, 2014 05:50 am (UTC)
They had serious problems with the initial production run due to, basically, a design defect. It's possible that the used one you got was one of those. They're supposedly much better now.
Someone I am is waiting for my courageforgotten_aria on January 31st, 2014 05:53 am (UTC)
The used one is a 2nd gen, actually and what I can tell is they're much better now, but that's because the first run was so horrible that a 30% failure rate would actually be an improvement.