I feared phoning them because of the memory problem. I almost wanted to just buy a new HD to avoid talking with them. But today the laptop gave the "operating system not found" error more often than not. I made the mistake of trying to prevent doign the recovery. I made the mistake of answerin the "what operating system do you run honestly. They told me that if you install any other operating system, even another windows, the warrente is void, but then they sent me off to another person who wants me to blow away everything on the computer and then reproduce the error. It's comeing up "operating system not found on boot" but boots sometimes?! Why can't they see that's a resonable error?