a story to let people know how things some time work
So my amp went missing in the bowels of UPS. Ups said I had to phone the shipper, musician's friend, so I did and a trace was put on the product. Musician's friend said a ups trace woudl take 8-10 days. UPS phoned me today (I think it was about 5 days after the trace was started) stating that they had eneded the trace and would be phoning musican's friend soon. I waited a little bit and phoned musican's friend ot find out when I could expect the replacement package. They kept repeating back to me that a trace would take 8-10 days and the costomer service repesentative seemed to not take in the information that UPS had told me that the trace was over.
I'm really glad that I didn't need this item any time soon, or I would be furious. As it is, I was willing to find things too frustrating and end the call.